Malaysia Resources

Publications

  • GREAT International Trade Campaign Success Stories: Standard Chartered Bank Malaysia

    Standard Chartered Bank

    GREAT International Trade Campaign Success Stories: Standard Chartered Bank Malaysia

    Standard Chartered Bank

    Standard Chartered Bank, a member of the Standard Chartered Group, was established in Malaysia in 1875 and incorporated as Standard Chartered Bank Malaysia Berhad in 1984.

    As Malaysia’s first bank, Standard Chartered leads the way through product innovation, consistent and strong growth performance and sustainability initiatives. The Bank provides a comprehensive range of financial products and services to corporates, institutions, small and medium-sized enterprises and individuals through its network of branches across Malaysia.

    In 2001, Standard Chartered PLC established its Global Business Services centre in Malaysia – the first international bank to do so in the country.

    It is a part of a broader network of information technology and operations centres with two other hubs in India and China. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and client care capabilities to more than 60 markets in Asia, Africa and the Middle East.

    It also has the distinction of housing Standard Chartered’s first Global Collective Intelligence and Command Centre (CnC). The CnC is designed to be the nerve centre of the Bank, operating 24/7 to enhance the Bank’s capability to provide its clients globally with more reliable and secure banking services using state-of-the-art technology. It is staff with best-in-class software engineers, cyber security experts and operations specialist.

    Standard Chartered’s global cybersecurity centre of excellence is also located within its Global Business Services hub in Malaysia. Among its facilities is a Cyber Security Operations centre and a Forensics Lab. Standard Chartered has the largest dedicated information and cyber security capability in Malaysia’s private sector. This plays a critical role in the Bank’s cybersecurity monitoring and response as well as threat intelligence.

    Standard Chartered Bank Malaysia invests in world-class digital capabilities to offer clients simple, convenient and secure digital banking.

    Malaysia is moving towards a cashless society with infrastructure being put into place to facilitate e-payments which has more than doubled per capita from 2011 to 2017. In the same timeframe, cheque usage has reduced by more than 40% and Bank Negara has more than doubled the number of point-of-sale terminals. Debit card transactions have increased by more than six times in 2017.

    This has presented a shift in client’s expectations and in the way clients pay for items and spend their money. Today, clients want things instantaneously and are increasingly reliant on their mobile devices or digital payment gateways (versus cash).

    Banking solutions must keep up with the shifting needs of clients in this increasingly digital world.

    An important enabler of the digital transformation in the banking sector is security. The banking industry faces a wide range of threats as cyber criminals become more sophisticated in their approach. Standard Chartered’s Global Business Services centre plays an important role in securing the Bank. The CnC’s rapid response capabilities and situational awareness give the Bank the ability to predict, prevent and manage risks.

    By investing in digital banking needs, clients also enjoy other benefits such as saved time, saved cost and instantaneous banking solutions that solve our clients’ pain points while enhancing their client experience.

    These include:

    Chat and video banking – A first-of-its-kind in Malaysia, clients can open an account, get financial advice from wealth experts or buy investment products while enjoying the flexibility and convenience of banking from any location using their laptop or mobile devices. Clients once had to physically walk into a branch to speak face-to-face with an advisor but now, can set up an appointment and video chat from a location of their own convenience.

    Mobile gamification – Standard Chartered is the first bank to introduce mobile gamification to reward credit card users in a fun and instantaneous manner when they shop. Called ‘Shake and Win’, the campaign gave clients the opportunity to win cash back with every minimum spend of MYR100 in a single transaction. This comes with the proliferation of smart devices that saw mobile gamification on a rising trend. A survey done by Nielson1 showed one of the top activities 52% of Malaysians use their device is to play free games. By combining mobile gamification with shopping, the Bank can engage clients in a fun manner while rewarding them at the same time Upon registering for the campaign, clients would receive an SMS to play the ‘Shake and Win’ game.

    Aside from innovating our banking services, Standard Chartered is aware of the transformation that the industry is going through with the rise of start-ups and fintech. The Bank sees this as an opportunity to collaborate and partner with talented individuals and companies that are attempting to transform the industry through its eXellerator lab in Singapore and Hong Kong and SC Studios outpost in Silicon Valley.

    In 2017, Standard Chartered partnered with Allianz Malaysia and Malaysia Digital Economy Corporation (MDEC) to launch the SuperCharger FinTech Accelerator Programme. The programme aims to help international fintech start-ups and scale-ups grow their footprint in Asia.

    Quotes

    “As a bank with a presence in Malaysia for 143 years, we are invested in improving the way we serve our clients across our platforms. As consumers increasingly prefer mobile devices, it comes as no surprise that we are seeing an upward trend in mobile banking transaction volumes. Digitisation is forging ahead and offers an opportunity for us to drive superior client service. That is why we are constantly enhancing our products and services with our clients’ needs in mind.  Every innovation is designed based on client insights to offer solutions that are digitally smart and solves our clients’ pain points.”

    Abrar Anwar, Managing Director and Chief Executive Officer of Standard Chartered Malaysia

    “Standard Chartered’s Global Business Services is at the heart of the Bank’s approach to address the rapidly changing demands of the technology, regulatory and security landscape in banking. The Global Collective Intelligence and Command Centre (CnC) combines best-in-class design, technology and the co-location of subject matter experts in a single, industry-leading facility. The global reach of the CnC means that we can respond proactively to incidents and prevent disruptions, regardless of where these incidents come from. Since its launch three years ago, the CnC has grown rapidly, reflecting our digital focus and our commitment to developing local talent,”

    Matthew Norris, Global Head and CEO, Standard Chartered Global Business Services.

    Standard Chartered Bank Malaysia

  • GREAT International Trade Campaign Success Stories: BAE Systems AI

    BAE Systems
    March 2018

    GREAT International Trade Campaign Success Stories: BAE Systems AI

    BAE Systems
    March 2018

    BAE Systems is a British multinational defence, security, and aerospace company. It is among the world’s largest defence companies, it was ranked as the third-largest based on applicable 2015 revenues. BAE Systems is the successor to various aircraft, shipbuilding, armoured vehicle, armaments, and defence electronics companies.

    Apart from the defence aerospace business, BAE Systems ventured into Cyber Security under BAE Systems Applied Intelligence where they have been working with National Security for many years, helping collect and analyse vast quantities of data. high-speed has enabled BAE Systems Applied Intelligence to build a unique set of experience, systems and processes around the threat landscape.

    Malaysian Insurers Collaborate Against Fraud

    BAE Systems is working with insurers in Malaysia to identify and prevent criminals running fraudulent motor claims rinds, thereby disrupting the financing or organised crime in Malaysia, the ultimate goal being to ensure that any cost of fraud is not passed on to the customer.

    BAE Systems leveraged a decade of experience in providing national-scale detection and investigation technology and analytics to root out most difficult-to-find criminals. More than 70 insurers globally use the company’s sophisticated analytics and visual investigation, and alert management tools. BAE Systems took this experience and deployed software for early adopter insurers in Malaysia.

    BAE Systems is using its experience in national-scale detection and investigation technology and analytics used to identify previously undetected criminals to complement the Malaysia Insurance Industry existing efforts. Fraud team are now equipped with the tools to turn alerts into prevented fraud quickly and confidently.

    The Malaysian insurance market is taking an aggressive approach to disrupt and prevent organised motor claims fraud. By working in partnership with BAE Systems, Malaysian insurers will be able to identify and to serious criminal activity that harms them, their customers and wider society.

    Insurers need to review links between claims from all participating insurers and spot patterns of suspected organised fraud that would otherwise have gone undetected. With access to the right information in one place, investigators are able to make the decision to carry out an in-depth fraud investigation more quickly. By spotting and denying more complex and sophisticated forms of fraud, Malaysian insurers can deny organised criminals easy access to cash that may be used to commit further crimes.

    To view the publication, please click here.

  • UK Mega Technology Mission 2017 (Videos)

    Department for International Trade
    October 2017

    UK Mega Technology Mission 2017 (Videos)

    Department for International Trade
    October 2017

    The Mission will comprise the largest ever delegation of UK technology companies to Malaysia. Together with leading industry players in the market, DIT Malaysia has identified opportunities in a number of sub-sectors in Malaysia that match UK strengths: connected IOT (smart technologies); data analytics; cyber security (information security); e-commerce; cloud; fintech; AR; VR; AI, telecommunications and software development.

    To view the Mission website, please click here.

  • Malaysia ICT Sector Report

    British Malaysian Chamber of Commerce
    May 2017

    Malaysia ICT Sector Report

    British Malaysian Chamber of Commerce
    May 2017

    Produced by the British Malaysian Chamber of Commerce (BMCC) as part of the Overseas Business Network Initiative (OBNI), this report gives an overview of the export opportunities available in Malaysia for British technology.

    To view the publication, please click here.

Case Studies

  • HYPERVSN launches in Malaysia and SEA

    Department for International Trade

    HYPERVSN launches in Malaysia and SEA

    Department for International Trade

    HYPERVSN, a London-based company, is a ground-breaking media solution for creating, displaying and managing 3D video content. It uniquely combines a smart management platform and a projection unit, a hi-tech hardware device generating stunning 3D visuals perceived by viewers as hi-resolution holograms floating in mid-air.

    With the help of the Department for International Trade and by participating in the DIT Mega Tech 2017 mission, HYPERVSN was able to extend its partner network across Malaysia and receive comprehensive support from local businesses.

    HYPERVSN launches in Malaysia and SEA

  • BAE Sytems Case Study

    Department for International Trade

    BAE Sytems Case Study

    Department for International Trade

    BAE Systems is a British multinational defence, security, and aerospace company. It is among the world’s largest defence companies, ranked third-largest based on 2015 revenue.

    Motor insurers are often targets for both opportunistic fraud and organised crime, funding crime by staging accidents for payment. To combat insurance fraud, the Malaysian insurance industry is currently working on a Fraud Intelligence System initiative, for which BAE Systems was selected as the strategic partner.

    To view the case study, please click here.

  • Standard Chartered Case Study

    Department for International Trade

    Standard Chartered Case Study

    Department for International Trade

    Standard Chartered Bank’s first Global Collective Intelligence and Command Centre (CnC) is housed in Malaysia. The CnC is the nerve centre of the Bank, operating 24/7 to enhance the Bank’s capability to provides its clients globally with more reliable and secure banking services.

    Malaysia is moving towards a cashless society with infrastructure being put into place to facilitate e- payments, which have more than doubled per capita from 2011 to 2017. In the same timeframe, cheque usage has reduced by more than 40% and debit card transactions have increased six-fold in 2017.

    To view the case study, please click here.

     

  • PGI Case Study

    Department for International Trade

    PGI Case Study

    Department for International Trade

    PGI is one of the global leaders in Cyber, Intelligence and Training. Their Bristol-based Cyber Academy offers the highest level of Cyber Security training for business and government professionals, delivering a one-stop training environment to combat the growing cyber threat for all industries.

    PGI has partnered with the Malaysia Digital Economy Corporation (MDEC) and Asia Pacific University (APU) to train 72 Malaysians as Cyber Security Incident Responders. Two of these will be selected to be given additional trainer training and certified to deliver the course themselves, developing Malaysian cyber security training capability, and enabling PGI Cyber Academy courses to be delivered cost-effectively to trainees across Southeast Asia.

    To view the case study, please click here.

  • BP Case Study

    Department for International Trade

    BP Case Study

    Department for International Trade

    BP Plans to Modernise its Lubricants Blending Plant in Port Klang

    BP has progressed significantly in Malaysia over the past 50years from its modest beginning as a small petroleum marketing operation. With a workforce of approximately 1,000 employees across the country, BP’s total investments including partner shares amount to more than US$2.5 billion, making them one of the largest British investors in Malaysia.

    BP has a strong presence in Malaysia and it is spread across a diversified business framework covering the Global Business Services (GBS) Asia in Kuala Lumpur – the home of business process services for BP, Castrol Lubricants regional marketing hub also located in the capital, a lubricants blending plant in Port Klang, the Acetyls Asia regional trading and marketing operations and a non-operated joint venture acetic acid plant – BP PETRONAS Acetyls Sdn Bhd (BPPA) in Kerteh, Terengganu.

    To view the case study, please click here.

  • Commissum Case Study

    Department for International Trade

    Commissum Case Study

    Department for International Trade

    Commissum is one of the fastest growing tech firms in the UK, doubling in size every year for the past three years. With over 20 years’ of experience in delivering better security outcomes, Commissum works with businesses and government agencies of all sizes in a variety of highly demanding circumstances.

    Commissum is one of the longest established and well-respected providers of cyber security services in the UK. They have expanded to Asia-Pacific by establishing a new office in Kuala Lumpur as part of their growth strategy and reflecting the importance of the Asian market.

    To view the case study, please click here.